Frequently Asked Questions

Find answers here to questions commonly asked by our community.

Orders & Shipping

Returns & Exchanges

Refunds

When will my order ship?

Most orders ship within our standard processing window of 1-2 days. During high-volume periods or unexpected delays, we will notify customers directly and may upgrade shipping when appropriate.

My order shows a delay or hasn’t arrived, what should I do?

If your package is delayed or has not arrived beyond the indicated delivery period for
Standard and Express Shipping, please contact our support team so we can check with the carrier. If the package is confirmed lost, we will provide a refund or replacement. Tracking numbers may take 24 to 48 hours to update. If there is no movement after 5 business days, reach out to us and we will investigate.

Will I get a tracking number?

Yes, we provide your tracking number often within the same day. Tracking numbers may take 24 to 48 hours to update.

How can I return my product?

Yes! We offer returns within 30 days of delivery for any unworn, unwashed items with tags attached. A $9.99 return shipping fee applies and will be deducted from your refund.

Can I exchange my product?

Of course. If you need a different size or color, exchanges are free within 30 days of delivery, no shipping fee applies. Just make sure the item is unworn, unwashed, and still has its tags on, then reach out and we'll take care of the rest.

How do refunds work?

We offer returns within 30 days of delivery for any unworn, unwashed items with tags attached. A $9.99 return shipping fee applies and will be deducted from your refund; the rest is sent back to your original payment method once your return is received and inspected.

How long does it take to receive my refund?

Once your return is processed, all refunds are sent to the original payment method within 5-7 business days.